Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine the right shoe size for me?
We provide a comprehensive size guide on every product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.
What is your return and exchange policy?
Esrak Shoe House offers a 30-day return policy for unworn items in their original packaging. If your shoes don't fit perfectly, you can exchange them for a different size or receive a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your footwear sooner.
Are your shoes made from genuine leather?
We offer a variety of materials including premium genuine leather, high-quality synthetics, and sustainable fabrics. Material details are listed under the 'Product Specifications' section for each individual shoe.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.
How should I care for my new shoes?
To prolong the life of your footwear, we recommend using a protective spray for suede and a quality cream polish for leather. Avoid machine washing unless specifically stated in the product description.